FAQ
1. Experienced&Professional:
16-year manufacturing experience on LED displays, professional workmanship & design.
2. Best raw materials:
Taiwan Sanan LED chip,high quality,high brightness and long life span.
3. Competitive price:
100% factory price,competitive and reasonable price.
4. Strict quality control:
The quality of our display is excellent. We use the materials of high quality suppliers in the world,strictly control the production process, and pass the multiple quality inspection to ensure that everyproduct is qualified.
5. Quality guarantee:
All our LED display screens is more than 100,000 hours life span.
6. Long warranty:
Two- year warranty, any quality problem during warranty time will be handled .
7. Prompt &Professional service:
Any inquires will be replied within 24/7 hours and you'll get helpful suggestions from us.
Your questions
Q1:LED display models are generally expressed in PX, such as P2 P3 P4.....P8, P10, what does this mean?
A: P1.25, P2, P3 P4.....P8,P10 means that the pixel pitch is 1.25mm, 2mm, 3mm 4mm....10mm, which determines resolution of a display .Pixel pitch is smaller, led display resolution is higher.
Best raw materials: 3. Competitive price: 6. Long warranty:7. Prompt &Professional service:
Q2:What pixel pitch should I choose on my display?
A:Using the PX screen, it is determined mainly by the viewing distance, the size of the display screen, thedesired effect and the customer budget.
Q3: To order a display ,What kind of information do I have to offer you?
A:You should provide width/height of the display, the main use, the viewing distance, the scene photos, special requirements,then I can provide you with a detailed list of quotations.
Q4:How to install?
A:Free of charge to provide detailed steel structure drawings and installation guidance and wiring diagram, free remote debugging. We can also send our engineers to the site to guide the installation if needed.
Q5:What about the lead time?
A:Orders less than 50 square meter display, lead time is 15 working days.
Q6:Can I order a sample?
A:Yes, your sample orders are welcome, after checking our quality and service, we are confident that you will come back for your future orders.
After-sales services
1. Free guarantee repair (including labor and material): free for repair service in Qualitywarranty period and reasonable charge for spare parts and maintaining service afterthe quality warranty period.
2. Responding time: upon receiving user's notification, we ensure 24/7 hours after-salestechnical support.
3. Spare parts: necessary spare parts are provided together with products to
customers.When your screen have problem, please call us, email us, or through the Skype,Wechat, WhatsApp, QQ etc to tell us the detailed fault information (if the fault could bepresented by pictures, please take pictures and send them to us as possible as youcan),Our after-sales service engineers will offer technical support and guidance basedon your description.
A. Real-time communication service
We can provide customer services through TM, Email, Skype,Wechat,WhasApp, QQ etc.
B. Remote control service
We can operate the customer's computer remotely via Internet, to install and set up software for customers, and to dispose of the technical fault of LED display system software.
C. Post Service
Under warranty, customers could send the defective components back to us; we will repair them and return to you as soon as we can.
The shipping cost from the buyer to the supplier is covered by the User. The shipping cost from supplier to the Buyer will be paid by the supplier.
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